Try these steps first
After trying each step below, try to send a message again.
By continuing to browse or by clicking 'Accept All', you agree to storing of first and third-party cookies on your browser to enhance site navigation, analyze site usage, and assist in our marketing. Step 1: Launch Viber on your Mac, Windows or Linux PC. Step 2: Choose Preferences in the Viber menu (Mac) or click the settings icon at the bottom left of the screen (Windows/Linux). Step 3: A new window will pop up.
- Restart your Mac. Choose Apple menu > Restart, then click Restart.
- Make sure that your software is up to date. Learn how to update the software on your Mac.
- Make sure that your Mac is connected to the Internet. To check your Internet connection, try loading a page in Safari or another web browser.
- Check that the date and time is set correctly on your Mac.
- Make sure that you enter the correct phone number or email address for the contact.
If you see ‘This user is not registered with iMessage’
If you try to send a message and see an alert that the person isn’t registered with iMessage, the message is trying to send using SMS/MMS. Make sure Text Message Forwarding is set up and your iPhone is powered on.
If your contacts see your email instead of your phone number
If you can send messages but your contacts see your email address instead of your phone number, make sure that you're signed in to iMessage with the same Apple ID on all your devices. Learn how to add your phone number to Messages on your Mac.
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- If you still can't send or receive messages, contact Apple Support.
- Check the Apple System Status page for a temporary outage affecting iMessage or FaceTime.
- Use Messages with your Mac.